PRIVACY

Your information
and your choices.

Updated September 15, 2026.

Information you provide

When you request cleaning, we collect your name, contact details, service address, requested service and visit time, and the cleaning priorities you choose to share. We use this information to check availability, arrange and manage your visit, communicate with you, and provide customer support. Please do not include card details, passwords, security codes, or other unnecessary sensitive information in cleaning notes or general messages.

Services that help us arrange your visit

Our website is hosted through HostGator. Listyng manages appointment requests, customer accounts and scheduling. Relevant appointment details are shared with the team providing your service. Postmark delivers appointment and account emails. RingCentral handles our business phone service. These providers process information needed to provide their services.

Payment setup

Payment information is entered through the secure Stripe payment setup linked from your appointment confirmation process. Do not send payment details by email or enter them in the cleaning request form. Pricing and the steps needed to confirm your appointment are provided in your request follow-up.

Website operation

Our website and service providers may process technical information such as IP addresses, browser information and access logs to operate, troubleshoot and protect the service. Cookies or similar storage may be used for website functionality and account sessions. You can manage cookies through your browser settings; restricting them may affect some features.

Google-hosted inquiries

If you submit an inquiry through a Google Ads lead form, Google receives the details you enter and sends them to us. The form requests your name, email, phone number and postal code. We use Listyng to store the inquiry privately and respond about your cleaning request. Google also supplies lead, form and campaign identifiers. This integration does not request payment details or upload your invoice or payment information to Google.

Submitting the Google form does not book or hold an appointment. Use the website button after submission to choose an available appointment. A temporary six-hour hold begins only after your appointment request is accepted. Please follow the confirmation instructions provided then. Google processes information under its privacy policy.

Your choices and questions

Provide only the optional information you want us to use to plan your cleaning. We retain service records as needed to manage appointments, support customers and meet applicable recordkeeping requirements. To ask about your information or request access, correction or deletion, email [email protected] or call (855) 888-5050. We may need to verify your request and retain records required for ongoing services or applicable obligations.